Review Management. People love to comment on negative reviews or posts, which means poor reviews get a lot of visibility. That encourages others to post poor reviews, and point out negative experiences, which can lead to more poor feedback. Reputation management can make these negative reviews less visible by encouraging other customers to post content regarding their positive experiences. If the amount of positive reviews far exceeds negative reviews, your company will have a good reputation.
We live in a world where e-commerce is booming, and big and small businesses are jumping into the online sales and services bandwagon. If you want to maintain a competitive edge in the market, you have to be able to take on the challenges that come with it. Just as customers will post positive, four, [...]